Shipping & Delivery Policy
Fast, insured delivery to homes and businesses in all seven emirates. This policy explains where we deliver, how long it takes and what it costs.
1. Where we deliver
We deliver to every emirate: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah, including free zones and business parks.
We currently do not ship outside the UAE. For export or GCC orders, please contact our sales team for a quote.
2. Delivery fees
- Free delivery on orders of AED 500 or more (after any coupon discount is shown at checkout).
- A flat AED 25 fee applies to orders below AED 500.
- Large or heavy items (server racks, network cabinets, large UPS units, bulk orders) may need special handling. We will call you before dispatch if any extra charge applies — you can cancel at no cost if you don't agree.
All prices on our website include 5% UAE VAT. The delivery fee is shown clearly before you place your order.
3. Delivery times
| Area | Order before 2 pm (working day) | Typical delivery |
|---|---|---|
| Dubai, Sharjah, Ajman | Dispatched same day | Next working day |
| Abu Dhabi, Al Ain, Umm Al Quwain | Dispatched same day | 1–2 working days |
| Ras Al Khaimah, Fujairah, Western Region | Dispatched next day | 2–3 working days |
Working days are Monday to Saturday, excluding UAE public holidays. Items marked "Only a few left" or ordered in large quantities may need extra time; we will tell you the expected date when we confirm your order.
4. Order confirmation
After you place an order, our team calls or messages you on the phone number you gave us to confirm the items, delivery address and a convenient time. Orders paid by bank transfer are dispatched once the payment reaches our account (usually within 1 working day).
5. Tracking your order
Sign in and open My Orders to follow each order through Pending → Processing → Shipped → Delivered. The courier will also contact you on the day of delivery.
6. Receiving your delivery
- Someone must be available to receive the order. For business deliveries, please share the reception or store-room contact.
- For cash on delivery, please have the exact amount ready — card payment on delivery is available in most areas.
- Check the outer box before signing. If the package is visibly damaged, opened or wet, you may refuse it or note the damage on the delivery receipt and tell us within 48 hours.
- If we can't reach you after two attempts, the order returns to our warehouse and we'll contact you to re-arrange delivery.
7. Store pickup
Prefer to collect? Mention "pickup" in the order notes at checkout and we'll call you when your order is ready. Please bring your order number and a valid ID.
8. Questions
For anything about your delivery, contact us with your order number and we'll be happy to help. See also our Return & Refund Policy.